AEZ            An internet trading company I have had a bad experience with

The internet is a wonderful medium for shopping.  I my case having two gammy feet means that trailing around the High Street would be a very traumatic affair.  With my mobility scooter, I can travel a few miles in a very long time.  The internet is a godsend.  But there is always a company that you have trouble with, and I record here my bad experience: sales@yourspares.com  Let me explain.

I have an old wet and dry Hoover, but I lost the wet hose set during one of my house moves.  I use the vacuum cleaner as a garden machine picking up fine rubbish.  The Dry Hose has an inner diameter of about one inch.  When I try to pick up leaves of any significant size with any stiffness, the hose clogs up.  We get a lot of hard brown ivy or holly-type leaves around here, and it is quicker to collect them with my long-reach grabber (the one I bought from the hospital where I had a colon tumour removed).   Theses grabbers are intended to pick up a newspaper or handkerchief from the foot of the bed without the very painful exercise stretching the abdomen.  I cruise round in my scooter and pick up the leaves and deposit them in a bucket on the floor of my scooter.  But the gutter outside the house has all sorts of other detritus that is too small for my grabber to handle.

I found this internet company by using AOL's search engine.  I have now learned one lesson the hard way: don't do business with a firm that does not publish its address.  This one keeps its location secret, and  I wonder why!

I ordered a Wet-hose assemble for a Hoover S4308 Wet & Dry Powervac.  The price quoted was approx £17.  When the Hoover package arrived it contained a short hose of about one inch inner diameter Product (E33) HOSE.  Which machine uses this item is unknown to me.  I immediately emailed the company and was told that they had delivered the item I ordered.

At this point I must digress and comment on other items I have ordered via the internet.  Many sites are badly designed and have all sorts of glitches.  This particular site is certainly not the best I have used, although I have met worse.  It is conceivable that what happened once before on another site, MAY have happened on this site.  I have found that on the poorly designed sites, if you click on a link, the page you are transferred to it is not always the page you thought you were moving to.

Anyway, I asked the email-clerk to give me an address to which I could return the unwanted item.  I did not expect the company to pay the postage in the way that the good internet companies do with a faulty order. I simply got no answer.  Does anyone want an E33 Hose?  I won't throw it away because I am one of those sort of persons who use all sorts of unlikely bits of "rubbish".  Talk to my wife and she'll say that I am like a myopic squirrel.  But I have got out of all sorts of problems with my collection of bits of metal and screws.

I am still looking for a Wet Hose assembly for a Hoover S4308 so that I can pick up garden leaves.  The standard vacuum leaf collector is far too bulky to carry around using my scooter.  This Wet & Dry machine is near to ideal for size and weight.