ABT           The Wheelhouse Wollaton                (updated on Thu 22 December 2005)

I have just received a letter from Ms Amanda James, the Area Manager of Hardys & Hansons. regarding a complaint letter I wrote.  The lady has informed me that the confusion about the number of meals ordered recently, was being addressed before I made the complaint.  I suggested to the Day Manager of the pub, that customers should receive a bit of paper that allows the customer to verify that the details entered into the till, agree with what the customer ordered.  If the customer is too lazy to read the ticket, then "tough", he gets what the counter staff thought that he wanted.

I am posting this essay in order to demonstrate that a reasonable complaint generally results in a reasonable response.  There are some people who will complain no matter how good the service; but they get short shrift from me!

An earlier posting in this space complained about the "Golden Years" and the "Value for Money"  menus.  It seems that I got the comparisons wrong.  Ms James explained about the difference between the menus, and I thank her for this.

Finally, The Wheelhouse in Wollaton is probably the best pub in the locality.  Service is sometimes a little slow when they are busy, but if the food is plumped on the table a couple of minutes after you order it, you ask yourself "how long has it been cooked?".  I like to praise good service and highlight bad service, in a fair and measured way.